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Living Networks - Chapter 9: The Flow of Services - Reframing Digital and Professional Services

Trends in the Living Networks

IT executives now refers to SOA (Service Oriented Architecture) rather than web services, while online delivery of software is usually called SaaS (Software as a Service) instead of the ASP (Application Service Provider) model. The first of these has progressed rapidly, while the professional services market is earlier in its transformation.

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Leveraging Organizational Knowledge: Becoming a Knowledge-driven Organization in response to more knowledgeable customers in the luxury market

Leveraging Organizational Knowledge

You may be interested in the white paper in the library on my website called A Value Network Approach ([link] I provides a quick overview of the thinking behind the method. It is our belief that a healthy pattern of intangible interactions is required to maintain not only operating efficiencies but also brand.

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5 Driving Forces of Global Professional Services

Trends in the Living Networks

A little while ago I co-authored a White Paper for SAP titled Service Delivery Innovation: Creating Client Value and Enhancing Profitability , focused on large professional services organisations. In the course of preparing for the session I looked back at this paper. Source : Service Delivery Innovation SAP White Paper.

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