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Bad CX Surveys? Not With This Checklist!

Forrester IT

CX surveys are the butt of jokes in dinner party conversations and comedy sketches. On social media, people gleefully tweet examples of surveys gone wrong. Just type the three words CX, survey, and fail into a Twitter search… But this is no laughing matter if you are in a CX role. Bad CX surveys create […].

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Technology’s role in social sustainability

CIO Business Intelligence

Technology has a critical role to play in any organization’s social sustainability strategy. And according to a survey from NTT, a majority of senior executives recognize this and are actively working to harness digital technology and innovation to support their social sustainability initiatives. That number is set to grow.

Social 119
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The Majority Of Chinese Social Media Users Are Social Savants

Forrester IT

Have you thought about whether your audiences use social media to interact with your brand, and in which part of the customer lifecycle they use in social media? Our recent survey found that Chinese social users are super active and show greater acceptance of social media.

Social 195
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The business value of social sustainability

CIO Business Intelligence

Social sustainability is good for business. And companies are taking it seriously: a recent NTT report found that more than 40 percent of executives surveyed said social sustainability is a top imperative for their C-suite and Board of Directors. That’s an average of $710 million in revenue per company. million on average.

Social 105
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Social Media Users Interact With Friends And Family More Than Brands

Forrester IT

Yesterday we published the annual refresh of our Forrester social consumer segmentation. In 2021, consumers that use social media at least weekly (the heaviest users that we survey) overwhelmingly prefer to interact with friends/family over brands/companies and influencers on social media.

Media 195
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United Nations proposes social media guidelines after survey finds 85% of people worry about online disinformation

TechSpot

The UN's culture body, Unesco, commissioned a survey by Ipsos that involved 8,000 people in 16 countries due to hold elections next year, including Austria, Croatia, the US, Algeria, Mexico, Ghana, and India. Read Entire Article

Survey 113
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Survey: Cybersecurity budgets aren’t matching cybersecurity challenges

Tech Republic Security

The post Survey: Cybersecurity budgets aren’t matching cybersecurity challenges appeared first on TechRepublic. A new study finds that due to the growing threat surface from hybrid work and third-party vendors, only half of organizations have the budget to meet current cybersecurity needs.

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