Six months after the company lost its co-CEO and announced it was laying off 10% of its global workforce, Salesforce’s top team is undergoing a major personnel change. Credit: Salesforce Salesforce CEO Marc Benioff has made a number of changes to the company’s management team, six months after the company’s co-CEO Bret Taylor announced he was leaving the organization. The roles of chief revenue officer, chief marketing officer, chief operating officer, and chief of staff are among the jobs that are undergoing a personnel or responsibility change, all of which have been confirmed by Benioff on Twitter. Miguel Milano, chief revenue officer and co-owner of execution-management software company Celonis, is set to take over the position of chief revenue officer at Salesforce. Before joining Celonis in 2020, Milano held the role of president of Salesforce in Europe, the Middle East and Africa (EMEA). Ariel Kelman, who most recently was chief marketing officer at Fireblocks, and has also been CMO at at Amazon Web Services and Oracle, will be the new CMO of Salesforce, while Okta and AppDymanics alumnus Kendall Collins took over the role of chief business officer and chief of staff in April. Like Milano, Collins and Kelman were also Salesforce employees in the past. Brian Millham, who was appointed as Salesforce’s COO in August 2022, will be assuming a number of new duties. This will include taking on responsibilities for marketing, employee success, and business technology. The shakeup comes five months after the cloud-based CRM software provider announced it would be cutting around 950 jobs, about 10% of its global workforce. In a letter sent by Benioff to employees at the time of the layoffs, he said: “the environment remains challenging, and our customers are taking a more measured approach to their purchasing decisions. With this in mind, we’ve made the very difficult decision to reduce our workforce by about 10 percent, mostly over the coming weeks.” He added that as Salesforce’s revenue accelerated through the pandemic, the company over-hired and could no longer sustain its current workforce size due to the ongoing economic downturn. Last week, Salesforce reported an 11% increase in revenue for the first quarter of its 2024 fiscal year. However, capital expenditures were 36% higher than anticipated, causing the company’s stock to drop as much as 7%. Meanwhile, the company has also attempted to lure employees back to the office in recent months, after Benioff doubled down on a debate he sparked late last year when he questioned why the company’s new hires were seemingly less productive than their predecessors. In March 2022, he told podcast host Kara Swisher that new hires perform better “if they’re in the office, meeting people, being onboarded, being trained.” This week, news outlet Fortune reported that between June 12-23, for each day an employee comes into the office, Salesforce will donate $10 to a local charity. Donations made via the scheme, dubbed Connect for Good, will be capped at $2.5 million according to an internal document viewed by Fortune. Salesforce did not immediately respond to a request for comment. Related content feature CEOs’ top priorities for IT leaders today Chief executives are displaying a deeper understanding of technology’s impact on achieving organizational objectives — and they are shifting their directives for IT leaders to ensure that impact is a success. By Mary Pratt May 13, 2024 11 mins Business IT Alignment Digital Transformation IT Strategy news analysis IBM’s watsonx.governance takes aim at AI auditing With regulation on the rise, IT leaders must ensure AI model safety and integrity. Big Blue believes it has an edge, offering audit trails, real-time monitoring, and platform flexibility. By Anirban Ghoshal May 13, 2024 6 mins IBM Generative AI Data Governance news Boomi burnishes API management capabilities The launch version of the framework comes with four agents — Boomi Answers, Boomi DesignGen, Boomi DataDetective, and Boomi Scribe. By John Leyden May 10, 2024 4 mins APIs PaaS feature TIAA modernizes the customer journey with AI The financial services organization overhauled its customer service operations, weaving together machine learning models, generative AI, and customer journey mapping to improve customer experience and predict trouble points. By Paula Rooney May 10, 2024 6 mins CIO 100 Digital Transformation Artificial Intelligence PODCASTS VIDEOS RESOURCES EVENTS SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe