How can no-code OSS automation enable your digital transformation?

However, self-hosted, legacy operational support system (OSS) tools are too siloed, slow and costly for these challenges. Legacy OSS implementation can take years, significantly delaying time to revenue. Speed is the deciding factor for operators today, and delayed time to revenue is unsustainable in our fast-paced business world. So how can operators stay competitive and achieve true digital transformation?

OSS automation through no-code orchestration

To realize the benefits of digital transformation, CSPs need intelligent OSS solutions that automate service lifecycle management, digitize customer engagement and streamline omnichannel experiences and disparate processes in multi-vendor network environments. No-code orchestration addresses these needs in a vendor agnostic, standards-based, cloud-native, automated platform. It reduces the need for custom code, simplifies integration and increases functionality within heterogeneous environments, offering flexible product development and automated fulfillment. This is a centralized solution that facilitates service orchestration and activation in multi-vendor environments as operators shift to autonomous networking. With no-code orchestration, CSPs can reduce operational costs by 40 percent, automate service lifecycle management and strengthen customer service quality through improved business efficiency and flexibility.

Benefits of no-code orchestration

This solution provides enhanced flexibility, cost reduction, improved business engagement and agile service introduction. Flexibility is increasingly important with the growth of diverse devices that use disparate services. No-code orchestration manages mobile and fixed services through one network-aware platform, enhancing unified product/service catalog management.

With no-code orchestration, operators can reduce costs through efficient support of multi-vendor, multi-service networks. The optimized architecture of automated OSS replaces siloed EMSs, consolidating or eliminating maintenance and support contracts. Additionally, no-code orchestration improves business engagement through service installation and repair quality verification at customer premises.

New service introduction and business models are enabled by a Customer Order Management web service interface and connector framework. In one customer use case, this connector framework provided implementation times of less than three weeks for new network elements. Reduced time to market enables monetization of the network itself through open APIs that are adaptable to internal systems and external applications.

Design time and run time benefits

Since delayed implementation impedes OSS consolidation for CSPs, automated service lifecycle management is an essential component of no-code orchestration. Through agile implementation, operators can expect benefits at design time and at run time, securing a faster ROI for features and services. Design time benefits include:

• Enhanced agility for new product introduction: Accelerates provisioning of new services and network elements, reducing time to market.
• Simplified flexibility for fast changes: Helps operators launch and adjust services and processes according to market response through simplified connector and business flow management.
• IT skills gap elimination: Graphic interface to easily design service orchestration and connector creation workflows, eliminating hard-coding for integrations.
• Service KPIs defined at design time: Real-time KPI configuration for implemented services, facilitating continuous operational optimization.

At run time, no-code orchestration enables delivery automation, proactive monitoring, and real-time inventory management. These benefits optimize business functions and cost savings while improving visibility and preventing negative impacts on customer experience. Through automated service lifecycle management, no-code orchestration ensures that digital transformation facilitates end-to-end business productivity in multi-vendor network environments.

Standards-based OSS automation

To achieve true digital transformation, operators need automated OSS solutions that adhere to TM Forum Frameworx. From the Forum, "TM Forum Frameworx is a suite of best practices and standards for the business processes, information structure and applications – and for the integration between them – within an organization. Besides, Frameworx includes two important extensions of the aforementioned core components: a suite of Business Metrics and a certain number of Best Practices. All these tools help us improve end-to-end service management.”

No-code orchestration sets itself apart with a standards-based approach that enhances flexibility and scalability in end-to-end service management. This solution processes any-protocol network interaction while reducing provisioning redundancies. A standards-based approach bridges the gap between legacy and future state OSS through simplified integration with legacy systems, including BSS, Product Catalog, and Inventory. Through adherence to these standards, intelligent OSS solutions facilitate business needs customization and empower operators with simplified identification of disparate processes requiring implementation, improving customer experience and accelerating ROI.

The future of OSS orchestration and delivery

When upgrading their OSS stack, operators need automated solutions that address the limitations of siloed legacy OSS. Digital transformation only creates further complexity and cost issues without automated OSS tools such as no-code orchestration. Speed is key in our increasingly digitized business world. No-code orchestration allows companies to automate service lifecycle management and reduce time to market and time to revenue for new and existing services. Operators must secure agile, automated OSS service orchestration and activation solutions to future-proof their multi-vendor networks and access the benefits of digital transformation.