Mapping a path to telco revenue growth

Communications service providers (CSPs) are pinning their hopes for future revenue growth not on their existing connectivity businesses, but on new B2B services that they hope to develop on top of connectivity by leveraging 5G, IoT, edge computing and AI. In our latest Benchmark report we examine the revenue potential of these new ICT services. Our analysis is based partly on an extensive TM Forum survey of 205 people working inside 82 CSPs worldwide to understand how telco leaders feel about their prospects for the future. It also draws on an up-to-date set of financial data for CSPs globally to compare the size and growth rates for their new lines of business and to illustrate how this data compares with growth in the traditional connectivity business. Read this report to understand:

• The current state of CSPs’ businesses and revenue
• The impact of Covid-19 on revenue
• Why security, IoT and cloud services represent the best chance for growth in B2B
• Why MPNs and data-as-a-service also hold promise
• Whether enterprises want to do business with telcos
• How CSPs’ consumer businesses are changing, with particular focus on TV and mobile payment services
• What the future holds for connectivity services
• Steps telcos can take to realize revenue growth opportunities