The CRM giant is looking to help customers automate workflows and trigger actions across its growing range of applications using Flow. Credit: Magdalena Petrova/IDG Salesforce is expanding its process automation tool Flow to enable a wider range of workflows and process automations to be built and triggered from across its large family of enterprise applications. Announced in 2021, Flow is a low-code tool which initially consolidated various process automation and workflow tools for Salesforce users to build workflows between the various parts of the Salesforce suite. Now, since acquiring the integration specialist Mulesoft, chat application Slack and the data visualization tool Tableau, the company is extending Flow to work across all of these applications. “This is automation on one unified CRM platform. New features for Flow provide users the ability to trigger flows from analytics dashboards, use low code to easily integrate with any system, and interact with flows directly within Slack, where people spend most of their time,” said Patrick Stokes, general manager for Salesforce Platform. Let’s take them one by one. Flow Integration for Mulesoft Mulesoft is an enterprise tool that helps customers to integrate their various applications and free up data among them. With Flow Integration, users can integrate data from any business system into a workflow, including those which are on-premises. Salesforce is also looking to add robotic process automation capabilities later this year, which should provide more intelligent automations, such as suggesting a data source or the next best action to take. Flow in Slack Slack has been working on helping customers automate common actions within its chat application for a few years now, especially since acquiring Missions in 2018, which specializes in workflow automation. By extending Flow for Slack later on this year, customers will be able to automate manual tasks, such as creating a new Slack channel when a deal closes, or sending an account status update, direct within the chat application. Flow Actions for Tableau Finally, Flow Actions will allow Tableau users to launch a new workflow or trigger actions direct from a dashboard when new data is added or a certain threshold is reached. Related content news Google spurs US to ease immigration rules for tech talent Citing a US talent shortage, the tech giant has urged the Department of Labor to expand Schedule A occupations to include AI, software engineering, and cybersecurity roles. By Sascha Brodsky May 01, 2024 4 mins H-1B Visas Hiring Technology Industry brandpost Sponsored by Cisco Reduce your network complexity with AI Jumpstart your AI-enabled network transformation now to achieve multiple benefits. By Matt Landry May 01, 2024 5 mins Networking brandpost Sponsored by SAP Internet startup launches while embracing adoption Internet provider Brightspeed had to replicate information from its SAP solutions to AI-ready, data analytics platform Google BigQuery. SAP’s adoption strategy helped empower the company to become an intelligent enterprise. By Keith Elliot Greenberg, SAP Contributor May 01, 2024 4 mins Digital Transformation feature Expectations vs. reality: A real-world check on generative AI Now with the benefit of hindsight, organizations are more aware of moving cautiously to ensure gen AI delivers rather than disappoints. By Mary Branscombe May 01, 2024 11 mins Microsoft Generative AI Development Tools PODCASTS VIDEOS RESOURCES EVENTS SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe