Explore how telcos can balance between building customer trust and creating new products and value propositions based on the insights from their customer data.
Hard Talk - Telecoms operators and customer data: Building trust and new value propositions
Assess where telecoms operators are today in terms of finding the right balance between building customer trust – specifically with regards to how they treat their customers’ data – and creating new products and value propositions that are based on customer data.
David Gonzalez Martinez
Dr Anastassia Lauderbach
MD
Eddie Short
Chief Data and Analytics Officer
Mark Newman
Chief Analyst
TM Forum