The latest revision of the Now workflow automation platform introduces features that focus on simplifying supply chain, automating asset management, and planning for sustainability. Credit: Thinkstock To help meet the needs of enterprises that are looking to navigate uncertain economic conditions while complying with new data regulations, ServiceNow has released the next iteration of its Now workflow automation platform, dubbed Tokyo, with new features that focus on easing supply chain complexities and optimizing asset and human resource (HR) management. Tokyo’s release comes just months after the company released the previous version of the Now platform, named San Diego, that focused on personalization and automation of work experiences. The new release, according to the company, is geared more toward chief financial officers and chief operating officers who are looking for a return on their IT investment. Simplifying the supply base The release comes with a new feature, dubbed Supplier Lifecycle Management (SLM), that can read names and other data of suppliers from emails and spreadsheets and move them into a new window inside the Now platform. Automatically moving these supplier contacts and information, according to ServiceNow, helps enterprises reduce operating cost and allows the supply chain team to focus on creating a more resilient supplier base. The SLM also offers a supplier-facing interface that can be used to launch queries for the enterprise. For users in the enterprise itself, Tokyo includes a new tool, dubbed Enterprise Asset Management (EAM), designed to automatically track and help manage the full lifecycle of physical business assets, from planning to retirement, for industries such as healthcare, financial services, retail, manufacturing, and the public sector. The EAM tool can enhance companies’ strategic planning capabilies as it allows easy visibility into the enterprise asset estate, the company said, adding that EAM can alo help to optimize inventory levels in order to generate maximum efficiency from existing assets. Automating HR issue resolution ServiceNow’s Tokyo release also offers features that focus on simplifying human resource management. One new feature, Issue Auto Resolution for Human Resources (ITSM), is designed to help HR teams manage issues brought up by company staff by applying natural language understanding to analyze employee requests and deliver content through the same channels used by employee. These channels can be Microsoft Teams, SMS or email, the company said, adding that ITSM understands and routes any request to a specific HR representatives in case of pressing matters. Another feature, dubbed Manager Hub, is focused on employee retention. The feature, which can be accessed via the Employee Center (desktop or mobile), provides a single window for managers within an enterprise to map employee milestones and review them. The Manager Hub can be used by an enterprise to deliver personalized training to all managers within an enterprise, Service Now said. Security and Sustainability The Tokyo iteration of Now also comes with added sustainability-planning and security features. The new release offers a feature named Vault, designed to secure business-critical ServiceNow applications by using controls such as flexible key management and data anonymization. It also allows enterprises to export their ServiceNow system and application logs at scale and in near real-time, the company said. Another tool in Tokyo’s arsenal is the Admin Center, which allows system administrators to discover, install and configure ServiceNow tools or features through a self-service interface. Admin Center, according to the company, can take advantage of new Adoption Blueprint features, which in turn can recommend applications to administrators based on criteria such as instance maturity and application entitlements. In order to help enterprises plan and manage their sustainability goals, the Now platform’s Tokyo release comes with an environmental, social, and governance (ESG) management tool. The tool, according to the company, can track performance towards goals, collect and validate data for audits and create reports that aligns with major ESG reporting frameworks. Related content opinion The cyber pandemic: AI deepfakes and the future of security and identity verification Attackers have seen huge success using AI deepfakes for injection and presentation attacks – which means we’ll only see more of them. Advanced technology can help prevent (not just detect them). By Aaron Painter May 02, 2024 5 mins Artificial Intelligence Security brandpost Sponsored by Cisco Transform the modern data center: From today to the future Embrace agility, elasticity, and cognitive intelligence capabilities for a data center strategy that’s performance-ready and sustainable for the future. By Murali Gandluru May 02, 2024 4 mins Networking brandpost Sponsored by TCS and Microsoft 5 keys to optimizing ROI on your Cloud Center of Excellence 5 keys to optimizing ROI on your Cloud Center of Excellence CoE adoption is on the rise – but success means evaluating relevance, staying connected, building a strong team, continuous innovation, and transforming culture. By Tata Consultancy Services May 02, 2024 2 mins Manufacturing Industry Cloud Computing brandpost Sponsored by TCS and Microsoft Best practice advice for improving productivity while maintaining security The modern “borderless workplace” requires a new strategy. Microsoft and TCS are answering the challenge with innovation solutions. By Tata Consultancy Services May 02, 2024 1 min Manufacturing Industry Microsoft Cloud Computing PODCASTS VIDEOS RESOURCES EVENTS SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe