How Vodafone improved network operations through cognitive intelligence and automation
Find out more about how the Vodafone Group, with the help of Celfocus, was able to achieve a tendentially zero-human effort resolution of network issues and improved customer experience within its network operations centers.
03 Mar 2021
How Vodafone improved network operations through cognitive intelligence and automation
Sponsored by: Celfocus
The Vodafone Group’s mission for its network operations centers (NOCs) is to monitor, control and ensure network availability across multiple geographies. To cope with a dynamic and unsteady environment, the company designed a long-term strategy for the transformation of its operations support systems (OSS), composed of three stages: 1. Operational centralization; 2. Tools standardization; 3. Process automation.
Celfocus supported stage three of Vodafone Group’s OSS transformation strategy, aimed at improving efficiency and reducing by 80% the effort of first-line support activities through cognitive intelligence and automation.
Download the case study now to find out how the Vodafone Group, with the help of Celfocus, was able to achieve a tendentially zero-human effort resolution of network issues and improved customer experience within its NOCs.