This report examines the state of BSS today within CSP organizations and offers an in depth look at an initiative within TM Forum to develop a reference implementation for a core commerce management system.
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Communications service providers’ (CSPs’) business support systems (BSS) have been under strain for a very long time. The fundamental issue is customization which accounts for a huge proportion of the cost, time to deploy and functionality. And the customization is ongoing, with systems requiring continual maintenance by expert engineers. Indeed, dissatisfaction with the outcomes of BSS transformation programs has resulted in deterioration of the relationship between CSPs and their suppliers. This report examines the state of BSS today within CSP organizations and offers an indepth look at an initiative within TM Forum to develop a reference implementation for a core commerce management system. Read it to understand: