Customer service, especially field service, helps companies outperform competitors and drive growth
CIO Business Intelligence
FEBRUARY 7, 2023
By increasing customer engagement, Gallup also promotes increases in customer service metrics, including: 66% higher sales growth, 10% increase in net profit, 25% increase in customer loyalty, and +20 percentile point increases in customer confidence. There’s much to be done. Only 26% of U.S.
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