2014 Agile Change Management Devops 
CIO Business Intelligence
DECEMBER 8, 2023
He’s also a big believer in the agile DevOps concept of “shifting left” when it comes to technology — performing testing and evaluation early in the development process, generally before code is written — and “shifting right” when it concerns talent, where his vision for eliminating Toyota’s service desk is an example.
CIO Business Intelligence
MAY 16, 2022
ITIL 4, the latest iteration of the ITIL framework, maintains the original focus with a stronger emphasis on fostering an agile and flexible IT department. The original 30 books of the ITIL were first condensed in 2000 (when ITIL V2 was launched) to seven books, each wrapped around a facet of IT management. What’s in the ITIL?
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