2014 Change Management Devops Software 
CIO Business Intelligence
DECEMBER 8, 2023
He’s also a big believer in the agile DevOps concept of “shifting left” when it comes to technology — performing testing and evaluation early in the development process, generally before code is written — and “shifting right” when it concerns talent, where his vision for eliminating Toyota’s service desk is an example.
CIO Business Intelligence
MAY 16, 2022
ITIL 4, which was released in 2019, maintains the same focus on automating processes, improving service management, and integrating the IT department into the business. But it also updates the framework to accommodate and answer to modern technology, tools, and software. What are the ITIL 4 guiding principles?
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