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ChatGPT, the rise of generative AI

CIO Business Intelligence

A transformer is a type of AI deep learning model that was first introduced by Google in a research paper in 2017. Enterprise applications of conversational AI today leverage responses from either a set of curated answers or results generated from searching a named information resource. It’s only one example of generative AI.

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Toyota transforms IT service desk with gen AI

CIO Business Intelligence

“As you can imagine, there were a lot of varying systems that were used to run the enterprise for those separate team members,” Ballard says. “We As part of that effort, Ballard brought RPA on board in 2017, saving more than 150,000 recurring hours of staff work in the first year, he says.

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The biggest enterprise technology M&A deals of the year

CIO Business Intelligence

Microsoft has bought Minit, a developer of process mining software, to help its customers optimize business processes across the enterprise, on and off Microsoft Power Platform. Investment firm Clearlake Capital owned Syncsort until 2017, and in March 2021 it and TA Associates bought a majority stake in Precisely.