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8 big IT failures of 2023

CIO Business Intelligence

Both United Airlines and Hawaiian Airlines saw service outages in 2023 resulting from wonky software upgrades, and Southwest ended the previous year with a Christmas travel meltdown blamed on outdated systems. Probably the worst IT airline disaster of 2023 came on the government side, however.

Backup 138
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The FAA is struggling. Who can save it?

Vox

Scrutiny of the agency and the airlines it regulates has only grown over the past several years, especially amid an ongoing pilot shortage, surging fuel prices, rising tensions over working conditions, and increasingly problematic IT systems. The FAA’s current budget is less than it was in 2004, after accounting for inflation.