Remove Applications Remove B2C Remove Devops Remove Enterprise
article thumbnail

Salesforce certification guide: Roles, paths, exams, cost, training, requirements

CIO Business Intelligence

The most performant CRM system today, Salesforce is a core technology for digital business, and its associated applications and ecosystem help make it in a leading platform for those seeking a lucrative IT career. Prerequisites include earning Salesforce Application Architect certification (see above).

article thumbnail

Unleashing creativity with the programmable telco

TM Forum

to build, launch and monetize their own offers, applications & services. CSPs must manage this transformation holistically to optimize the benefits of 5G to offer innovative and tailored use-cases to their retail and enterprise customers. B2B and B2C customers want more choice and more flexibility.

Network 132
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Digital experience investment grows as CSPs focus on hyper-personalized customer service

TM Forum

Jean Lawrence, Senior Director of Product Marketing at Oracle, discussed in a recent interview why CSPs see improving B2B and B2C digital experience as an imperative, as well as the organizational and technical challenges they face. It’s interesting to look at 5G impact in terms of both consumer and enterprise.

Oracle 130
article thumbnail

How new business models are shaping CSPs' service operations

TM Forum

One of biggest shifts stems from communications service providers’ (CSPs’) fast-growing use of cloud native systems, developed using modular microservice architectures and DevOps methodologies. This excerpt from our latest report. '. BSS strategies for new lines of business' looks at the scale of the opportunity and why CSPs are.

B2B 130
article thumbnail

Order management at the heart of modern service operations

TM Forum

A mature IT application, order management (OM) spent a decade away from the spotlight with communication service providers' (CSPs) internal attention focused mainly on fixing bugs. – CSPs are adopting common information models, DevOps methodologies, modular microservice architectures, open APIs and digital operations frameworks.

B2B 130
article thumbnail

Kimberly-Clark’s business-first approach to digital transformation

CIO Business Intelligence

We use a combination of technologies to build what you can think of traditionally as ‘consumer 360,’” says Kumbhat, referring to a sales and support strategy that aggregates data from across the enterprise to provide a single, comprehensive view of the customer. The blueprint for business transformation.