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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

24/7 chatbots and virtual assistants that can answer or redirect simple and common inquiries. AI First in the Contact Center IBM Consulting and Amazon Web Services (AWS) are working together to bring an AI-first strategy to contact center transformation. This reduces wait times and frees up human agents for more complex tasks.

IBM 126
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The impact of 5G and cloud on telco capex and opex

TM Forum

The rise in CSPs moving services to the cloud has exacerbated this trend as the spending they make with cloud service providers is on a usage basis in an as-a-service model. The same is true of some of the cloud-native software that CSPs now regard as essential for moving to a techco model.

Cloud 130
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MWC 2022: 5G software, service assurance and sustainability

TM Forum

Many of these are focused on BSS and will help operators address the rating, charging, billing and partner settlements requirements of new service lines like those found in IoT, or digital service models that are significantly more complex and more nuanced than the legacy revenue management function. Well, it was, and it wasn’t.

Software 130
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Getting a foothold in the 5G applications ecosystem

TM Forum

Nonetheless, CSPs can have a key role to play in fostering the 5G application ecosystem and how it impacts their businesses, particularly as they look to support vertical 5G B2B use cases that rely on specific network capabilities. As Beth Cohen, Cloud Technology Strategist, Verizon, pointed out in a Telecom TV debate entitled.

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AI for everyone - How companies can benefit from the advance of machine learning

All Things Distributed

Both concepts are virtually omnipresent and at the top of most buzzword rankings. Secondly, there is enough affordable computing capacity in the cloud for companies and organizations, no matter what their size, to use intelligent applications. In B2B and B2C businesses, it is critical that goods are available quickly.

Company 147
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T-Mobile, Intel, NASA unveil 5G Open Innovation Lab in Seattle to help startups tap potential of 5G

GeekWire

Meanwhile, cloud computing giants Microsoft and Amazon, whose technologies are key to helping enable 5G applications, are also based in the region. Microsoft is doubling down on its cloud-related 5G efforts, acquiring two telecom startups in the past two months. Amazon Web Services is also pushing forward with its own edge services.

Intel 145
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B2B IT Forum: How the Cloud Enables Legacy Market Disruption

The Investing Edge

Invaluable delivers 3 million unique visitors a month to virtually compete with those physically present in the room at a time when many auction houses are struggling to expand their audience (The site has more visitors per month than Christie’s and Sotheby’s combined).

B2B 123