Ransomware 'customer support' chat reveals criminals' ruthlessness
Network World
FEBRUARY 24, 2017
Finnish security vendor F-Secure yesterday released 34 pages of transcripts from the group chat used by the crafters of the Spora ransomware family. The back-and-forth not only put a spotlight on the gang's customer support chops, but, said a company security advisor, illustrated the intertwining of Bitcoin and extortion malware.
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