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Microsoft reports $38 billion in Q4 2020 revenue: Azure up 47%, Surface up 28%, and LinkedIn up 10%

Venture Beast

Microsoft today reported fiscal Q4 2020 earnings, including revenue of $38.0 billion, net income of $11.2 billion, and earnings per share of $1.46. Read More.

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5 Apps Every Entrepreneur Should Bookmark in 2020

Galido

Information Technology Blog - - 5 Apps Every Entrepreneur Should Bookmark in 2020 - Information Technology Blog. Here are five apps that every entrepreneur should bookmark in 2020. You can access this program from your laptop or via a mobile app on your smartphone. Social media plays a significant role in modern business.

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Microsoft reports $35.7 billion in Q1 2021 revenue: Azure up 48%, Surface up 37%, and LinkedIn up 16%

Venture Beast

Microsoft reported fiscal Q1 2020 earnings, including revenue of $37.2 billion, net income of $13.9 billion, and earnings per share of $1.82. Read More.

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Pandemic spells uncertain future for bikes and scooters as mobility services confront new realities

GeekWire

But today, Seattle’s shared bicycles have all but disappeared from city streets as mobility companies that were already losing money absorb the shock of the coronavirus crisis. Seattle’s newly vacant streets reflect broader shifts in the largely untested micro-mobility industry. A micro-mobility test lab.

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MacKenzie Bezos — now MacKenzie Scott — lists organizations receiving some of her vast wealth

GeekWire

Scott said that she “watched the first half of 2020 with a mixture of heartbreak and horror” and that “life will never stop finding fresh ways to expose inequities in our systems; or waking us up to the fact that a civilization this imbalanced is not only unjust, but also unstable.” Her net worth has increased $23.3

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STC rapidly adapts to deliver “new normal” digital experience

TM Forum

ARPU uplift; 15-point improvement in Net Promoter Score and 14% increase in STC’s brand value. At the end of 2020, despite all the pandemic-related challenges, STC excelled at improving digital customer experience and exceeded CEI targets in all three business units. At the end of 2020, STC mobile ARPU had increased by 10.6%

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Could poor audio quality be affecting your call center's customer experience?

Spearline Testing

There are many tactics for improving customer experience, and hence CSat (customer satisfaction) levels, NPS (net promoter score), and CES (customer effort score). Full trained agents, an online presence on different social media platforms, chatbots, and FAQs are all beneficial solutions to help minimize on-hold times.

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