10 hard truths of change management
CIO Business Intelligence
MARCH 16, 2022
But there’s more to it than that, says Swamy Kocherlakota, executive vice president and CIO for S&P Global. Today, they deliver the vast majority of our services autonomously, have reduced spending by two thirds, and have achieved an internal Net Promoter Score of 95. You have keep improving,” says Kocherlakota of S&P Global.
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