Spearline Testing
FEBRUARY 13, 2023
We have some suggestions on the most critical KPIs to focus on to improve call center quality assurance as well as guidance on how automated call testing offers the best path to achieving your QA objectives. Spearline can help you to strike this KPI balance and achieve the universal quality assurance imperative of maximizing CX.
Spearline Testing
JANUARY 28, 2021
No agent wants to come to work to be blamed by their customers for having poor-quality calls. It all starts with providing excellent audio quality to your agents and customers for the best possible experience. It's time to start testing your numbers TODAY. Sign up now to book a demo of the Spearline Platform.
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Spearline Testing
NOVEMBER 19, 2020
Don’t neglect audio quality. In a frenzy of activity, it could be easy to let quality slip, and research has shown that many retailers see their Net Promoter Score (NPS) dip during November and December. But during a time of increased competition for customers, maintaining quality is more important than ever.
Spearline Testing
SEPTEMBER 15, 2020
Dead air is encountered on off-net delivery of Warsaw toll traffic. Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and Fax services. One in four dials to a USA toll-free results in a fast-busy tone.
Spearline Testing
OCTOBER 1, 2020
No agent wants to come to work to be blamed by their customers for having poor-quality calls. It all starts with providing excellent audio quality to your customers for the best possible experience.
Trends in the Living Networks
AUGUST 2, 2011
. * Being too open can make things slower to progress, for example with quality assurance issues. * Google’s early move to expose APIs to many of its products provided the impetus for this to become standard practice across the net. * The development of a highly interconnected world creates more need for open systems.
Kitaboo
FEBRUARY 27, 2020
Royalty calculation is one of the most complex parts of eBook distribution as there are various business models, percentages, and definitions of net/list price to take into account. This factor will help you to cut down your time on contracting new markets, quality assurance, and pricing discrepancies if any.
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