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What is ITIL? Your guide to the IT Infrastructure Library

CIO Business Intelligence

ITIL 4 contains seven guiding principles that were adopted from the most recent ITIL Practitioner Exam, which covers organizational change management, communication, and measurement and metrics. The two bodies formed an alliance at the end of 2006 to further IT service management. What are the ITIL 4 guiding principles?

Agile 100
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12 famous ERP disasters, dustups and disappointments

CIO Business Intelligence

The company was forced to develop new processes to keep information flowing around the business, and hire a third-party consultant to sort out the ERP system at a cost of $3.8 It managed to salvage just €14 million it had spent on separately developed IT modules that it expected would generate economic benefits in the future.

SAP 128