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What is ITIL? Your guide to the IT Infrastructure Library

CIO Business Intelligence

ITIL 4 contains seven guiding principles that were adopted from the most recent ITIL Practitioner Exam, which covers organizational change management, communication, and measurement and metrics. The two bodies formed an alliance at the end of 2006 to further IT service management. What are the ITIL 4 guiding principles?

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12 famous ERP disasters, dustups and disappointments

CIO Business Intelligence

Leaseplan: A monolith unfit for the emerging digital world After an initially successful SAP deployment at its Australian subsidiary, in 2016 vehicle management company Leaseplan commissioned HCL Technologies to develop a new SAP-based Core Leasing System (CLS) that was to be the heart of the group’s IT transformation across 32 countries.

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