ServiceNow adds gen AI to more workflows, including chatbot creation
CIO Business Intelligence
NOVEMBER 16, 2023
Now Assist for FSM will draw on data on past incidents, activities, and parts to perform tasks such as summarizing work orders in a form convenient for the mobile devices that field service workers typically use. Those differences include the data used to tune the underlying generative AI models, and the tasks it can assist with.
Let's personalize your content