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Contact Center Technology Trends 2022

Spearline Testing

We may have (mostly) emerged from the restrictions that forced this change, but there is undoubtedly a longer term legacy for contact centers, and impact on future contact center trends. So what are the contact center trends for 2022? And, more specifically, what are the contact center technology trends for 2022?

Trends 148
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12 Pieces Examining Trends in Cybersecurity for 2023

SecureWorld News

Here's a compilation of a dozen solid trend pieces looking back at the year that was 2022 and the year ahead in 2023. Top 10 Challenges Facing CISOs in 2023 – "While 2022 was certainly no walk in the park, strong cybersecurity investments and institutional support suggest a light at the end of the tunnel.

Trends 67
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Innovative Approaches to Revenue Diversification: A CEO’s Playbook

Kitaboo

Even the best business plans can’t predict every challenge that comes your way. Whether it’s exploring new markets, creating new products or services that complement your main offering, or diving into innovative tech, diversification is all about staying agile. billion US dollars during the fiscal year of 2022.

eBook 78
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Now In Tech: AI, Assessments, And The Great Over-Correction

Hacker Earth

With tech companies laying off more employees in Q1 ’23 (more than the entire 2022), good news has been hard to come by. All of us in tech know that this downturn will change in a heartbeat as soon as the markets stabilize. In many ways, tech is going back to the basics – show up, use your skills, and be productive.

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CIO in the Age of AI: A Title Under Threat?

SecureWorld News

The rise of AI and ML The emergence of AI and ML has further transformed the IT landscape, introducing new challenges and opportunities for CIOs. AI and ML are capable of automating tasks, making predictions, and generating insights, potentially leading to increased efficiency and innovation.

Trends 91
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Tech leaders weigh in on the upside and flipside of generative AI

CIO Business Intelligence

On the back of thousands of headlines provoked by OpenAI’s ChatGPT, it’s provoked urgent responses from many tech giants and is the theme of, and main topic of discussion at, tech conferences worldwide. It’s already powerful in blog sites and a lot of people will use it as a framework,” he says.

Tools 92
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How to create a culture of innovation

CIO Business Intelligence

Fast-forward to 2022. At Colgate, this has led to empowering teams to experiment with a global hackathon called Tech Challenge. Company leadership also creates space and time for employees to innovate by dedicating a team of people to explore emerging technologies, run experiments, and identify business applicability, Crowe says.

How To 126