Embedded Help Desk vs. External IT Support: A Comparison
Helpt
JANUARY 16, 2024
Let’s keep it simple and break up “outsourcing” into two categories: external IT support, and embedded help desk. Perhaps the driving force behind this choice was your ambition to offer 24/7/365 support , a necessity in today's always-on world. However, like any cost-saving purchase, there are definite pros and cons.
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