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Leveraging Organizational Knowledge: The search for the unified definition of Knowledge.

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 30 April 2007 The search for the unified definition of Knowledge. Well, guess what, I had to give “my” own definition!

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Leveraging Organizational Knowledge: Organizational cultures not conducive to effective leveraging of knowledge (cont.2)

Leveraging Organizational Knowledge

Modesty resulting from lack of encouragement : the "who am I to teach others, of course they know" syndrome. Perfectionism resulting from fear of being wrong : the "I wont share until Im certain its perfect" syndrome. Currently interim IT Director for Matches Fashion. Break the Mould” Why all this fuss about KM now?

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Leveraging Organizational Knowledge: ROI or no ROI for KM?

Leveraging Organizational Knowledge

At the time I asked my question, I was of course targeting the second group. Of course ROI can include non-financial returns and impacts but people do not have that understanding so I generallly avoid using the term. People need to know how to tell both kinds of stories and know when to tell them.

SOA 40
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Leveraging Organizational Knowledge: The virtuous cycle of the Gift Economy

Leveraging Organizational Knowledge

Another potential flaw of the extreme Gift Economy model is the relative loose definition of an individual’s “needs”. This is already the case in our mostly capitalist economy of course, but it is regulated by each individual’s purchasing power. What is seen as non-essential for some will be seen as essential for others.

SOA 40
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Leveraging Organizational Knowledge: Traditional strategies to improve efficiency are failing in the Knowledge Economy.

Leveraging Organizational Knowledge

Of course, there are ways to alleviate this problem such as including a knowledge-related objective for each manager. When managers’ performance is evaluated solely on annual objectives, they will naturally tend to focus their attention and efforts on these objectives and not be concerned with anyone else’s.

SOA 40
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Leveraging Organizational Knowledge: Organizational cultures not conducive to effective leveraging of knowledge.

Leveraging Organizational Knowledge

The timidity issue: the "who am I to teach others, of course they know" syndrome Jean @ ILOG At 4:35 PM , Peter-Anthony Glick said. Without aiming at building an exhaustive list of all the great excuses to refrain for sharing knowledge, Id add the following ones: 11. Merci Jean, two good additional syndromes indeed. Ill add them to the list.

SOA 49
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Leveraging Organizational Knowledge: Knowledge-driven, not simply customer-driven.

Leveraging Organizational Knowledge

of course its website; its successes and - yes why not – its failures; and lastly but certainly not least, its people). My last input is the realisation that SOA is perfect to facilitate this collaboration btw the front-line and the customers (see my last posts). At 9:58 AM , Peter-Anthony Glick said.

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