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5 key mistakes IT leaders make at board meetings

CIO Business Intelligence

And if you’re presenting, it’s best to study older board packages and consult with colleagues about how the directors discuss, debate, and finalize key decisions. They resort to scare tactics or security risks We all know the saying “Never waste a crisis” as a tool to bring attention to the big investments no one wants to make.

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9 tips for achieving IT service delivery excellence

CIO Business Intelligence

Standardize processes and understand LOB needs Effective IT service delivery begins by creating and standardizing processes and documentation, says Patrick Cannon, field CTO at data center and cloud services firm US Signal. Standardization ensures a consistent end-user experience with outcomes that adhere to established security policies.