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Links for June 22 2014

Eric D. Brown

Quote : We’ve found that many of the best innovators are often those firms that understand the value of change and change management. The more innovation you do, the more change you encounter. The better you are at change, the better at innovation. The Signal to noise ratio for innovation.

Media 124
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Toyota transforms IT service desk with gen AI

CIO Business Intelligence

In 2014, Toyota Motor North America operated separate headquarters for sales and manufacturing, but in 2015, under the mantra, “One Toyota,” the company brought them together in Plano, Texas. Artificial Intelligence, Change Management, Employee Experience, Generative AI, ICT Partners, IT Leadership, Robotic Process Automation

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Trending Sources

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How a CIO’s approach to cloud, AI and ML is transforming Nigeria’s Dangote Industries

CIO Business Intelligence

We embrace proven technologies like the Microsoft platform for endpoint management servers, active directory, email and endpoint protection. It was a modest start but today we spend almost 10 times more than in 2014 on the Azure Cloud subscriptions. Then there’s user adoption and change management in processes and new technologies.

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Cloud Musings by Kevin L. Jackson: Lessons Learned: VA Cloud.

Cloud Musings

Although FedRAMP is not mandatory until 2014, it provides an efficient and repeatable methodology for establishing a common cloud computing security baseline for all federal agencies. Failure to adequately address cultural and change management challenges associated with the cloud computing business model. Thank you.

Cloud 134
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12 famous ERP disasters, dustups and disappointments

CIO Business Intelligence

Leaseplan: A monolith unfit for the emerging digital world After an initially successful SAP deployment at its Australian subsidiary, in 2016 vehicle management company Leaseplan commissioned HCL Technologies to develop a new SAP-based Core Leasing System (CLS) that was to be the heart of the group’s IT transformation across 32 countries.

SAP 128
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IT leaders uplift women to fill tech talent gaps

CIO Business Intelligence

Central to its internal upskilling efforts is the TFS Academy, an enterprisewide learning capability that covers everything from agility workshops to data and analytics as well as strategy and change management.

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What is ITIL? Your guide to the IT Infrastructure Library

CIO Business Intelligence

ITIL 4 contains seven guiding principles that were adopted from the most recent ITIL Practitioner Exam, which covers organizational change management, communication, and measurement and metrics. The two bodies formed an alliance at the end of 2006 to further IT service management. What are the ITIL 4 guiding principles?

Agile 100