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Contact Center Technology Trends 2022

Spearline Testing

So what are the contact center trends for 2022? And, more specifically, what are the contact center technology trends for 2022? In a Gartner poll of customer service and support leaders, respondents said they expected their tech spend to grow substantially in 2022 – up 7.6%. reduction in spending.

Trends 148
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Adapt to Changing Regulations with Data Independence and Mobility

CIO Business Intelligence

“The era of open borders for data is ending,” declared The New York Times in May 2022. 1 Meeting security, privacy, and compliance ( [link] regulations and protecting data access and integrity ( [link] ) aren’t the end of the data sovereignty journey. Data independence is also needed for a successful sovereign cloud implementation.

Mobile 98
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Buyer’s guide: Secure Access Service Edge (SASE) and Secure Service Edge (SSE)

Network World

What today is known as secure service edge (SSE) started under a different name — secure access service edge (SASE) — with a slightly different meaning. In 2019, Gartner created the term SASE to describe a cloud-based service that combines networking and security to give remote workers safe access to internet-based resources.

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New Filipino telco's cloud-native approach helps secure rapid subscriber growth

TM Forum

Since it launched its LTE service in March 2021 it claims to have lowered the average unit price of data for Filippino mobile users by 65% and increased mobile broadband speeds by 350%. It passed the 10 million subscriber mark in July 2022. This enables us to prioritize investment at a city level and at a site level.

Cloud 130
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Security helps raise global enterprise IT spend

TM Forum

Worldwide spend on IT is set to rise faster during 2022 than previously forecast, according to new data by Gartner and. with security set to be one of the key areas of investment. trillion in 2022. , and 8% on IT spending in the country for 2022 and 2023. and 8% on IT spending in the country for 2022 and 2023.

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Master Mobile Learning: The Best Corporate Training Apps for On-the-Go Education

Kitaboo

The rise of mobile corporate training apps enables on-the-go training and education, allowing professionals to learn on their own schedules and make the most of their time. In this blog, we will discuss the power of mobile learning and explore the best corporate training apps for on-the-go education. Table of Contents: I.

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5 reasons to shift from Flash to HTML5 for Mobile Learning

Kitaboo

In fact, in one of his articles, he said, “new open standards created in the mobile era, such as HTML5, will win on mobile devices (and on PCs too)”. Given the factors going against it, the downfall of Flash began and HTML5 emerged as a reliable and secure option for L&D professionals.

Mobile 88