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Managing the holiday haze: How AI helps your Contact Center go the distance

CIO Business Intelligence

In this article, we’ll look at how AI helps companies sustain service levels at scale (during and after the holiday rush) while finding new ways to raise the bar for customer experience. In a 2023 study conducted by LivePerson , 20% of customers said they would never wait on hold and would instead opt for an AI-led conversation.

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GeekWire Podcast: NY Times vs. Microsoft; Plus, Oren Etzioni on AI in 2023 and beyond

GeekWire

Image created by AI in Microsoft Designer, based on the prompt, “Generate an image reflecting the rise of AI in 2023 and what’s next in the field.” ’s lawsuit against Microsoft and OpenAI over their use of its articles in GPT-4 and other AI models. ” AI2 technical director Oren Etzioni.

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Digital Publishing Solutions: Innovate and Excel in 2024

Kitaboo

Key Features of Digital Publishing Solutions Interactive Content and Multimedia Integration Data Analytics and Personalization Response Design and Cross-Platform Compatibility Artificial Intelligence for Content Optimization III. Challenges in the Field of Digital Publishing IV. Innovative Strategies for Digital Publishing V.

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Meta Voicebox is canceled due to possible misuse

Dataconomy

More details on this work & examples — Meta AI (@MetaAI) June 16, 2023 What is Meta Voicebox? Even if two people don’t speak the same language, they might be able to converse naturally and authentically in the future thanks to this skill.

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How to Streamline Instructional Data Management for Better Learning Outcomes

Kitaboo

This article provides a comprehensive framework to manage instructional data, empowering you to harness data-driven insights for improved learning outcomes. Artificial Intelligence (AI) and Machine Learning (ML) algorithms can aid in generating predictive models. Table of Contents: I.

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A CIO’s 10-part guide to personal branding

CIO Business Intelligence

The Thinkers360 2023 B2B Thought Leadership Outlook study , conducted in association with the British Computer Society (BCS), found that over 86% of thought leadership creators rate their content as adding over 25% to the brand premium they command in the marketplace, and over 48% stated it added over 75%. There’s a financial component, too.

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AI checkers are shaping the future of content authenticity

Dataconomy

Reliability and ease of use AI checkers are software programs that use advanced algorithms to detect similarities between text and other sources online Best AI checkers for essays and more (Free, freemium & paid) The use of artificial intelligence systems like ChatGPT to generate text is growing in popularity and effectiveness.