Managing the holiday haze: How AI helps your Contact Center go the distance
CIO Business Intelligence
DECEMBER 17, 2023
In this article, we’ll look at how AI helps companies sustain service levels at scale (during and after the holiday rush) while finding new ways to raise the bar for customer experience. In a 2023 study conducted by LivePerson , 20% of customers said they would never wait on hold and would instead opt for an AI-led conversation.
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