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A comparative assessment of digital transformation in Italy

CIO Business Intelligence

But until there’s a change in corporate will and the CIO’s vision combines with other management to drive a full-scale project, success can only be measured by the strength of the corporate culture. “I Change management is the real heart of digital transformation, even before technologies.

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Toyota transforms IT service desk with gen AI

CIO Business Intelligence

“One of my bold bets is I want to eliminate our traditional service desk by 2025,” says Jason Ballard, IT executive and general manager for infrastructure and operations services at Toyota Motor North America. And most importantly, declare a bold bet that’s forward looking.

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CIOs sharpen tech strategies to support hybrid work

CIO Business Intelligence

Technologies cited by IDC include intelligent space and capacity planning tools, which the firm predicts 55% of global enterprises will use to reinvent office locations by 2024. Coupled with this effort is a cohesive change management process to ensure effective employee communication and adoption of new technologies.”

Strategy 142
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What is RPA? A revolution in business process automation

CIO Business Intelligence

Businesses can automate mundane rules-based business processes, enabling business users to devote more time to serving customers or other higher-value work. Some vendors position their tools as “workflow automation” or “work process management.” billion by 2025, according to Forrester research.