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Tech Moves: Xbox exec shuffle; Outreach hires president; UW grad students win Google fellowships

GeekWire

Abhijit Mitra, Outreach president of product and technology. Outreach Photo) Seattle sales tech startup Outreach hired Abhijit Mitra as president of product and technology. Mitra previously was chief product officer at Comure and was a senior vice president at ServiceNow. He also spent time at SAP and Oracle.

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Strategic Partnerships: The Cornerstone of Business Growth

Kitaboo

Data demonstrates that the practice of building strategic partnerships comes with several advantages, ranging from building new products and gaining new customers. For instance, 75% of Microsoft’s commercial revenue is generated through its vast partner ecosystem; the company adds an average of 75,000 partners each month.

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3 key digital transformation priorities for 2024

CIO Business Intelligence

The analyst reports tell CIOs that generative AI should occupy the top slot on their digital transformation priorities in the coming year. Create these six generative AI workstreams CIOs should document their AI strategy for delivering short-term productivity improvements while planning visionary impacts.

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Contact Center Success = great Customer Experiences (CX): Here’s how to boost your CX rep

Spearline Testing

Building an ecology of CX excellence takes some effort but you’ll be glad you put the work in. Let’s build a picture of what this environment will look like by first discussing some CX issues that frustrate rather than delight our customers. Here are our top tips for contact center CX excellence in 2022.

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Six things you need to know about enterprise 5G

TM Forum

As sustainability continues to top the corporate agenda, 5G providers must ensure that 5G and IoT use cases better address sustainability needs. Future spending intentions are highest in 5G, with its role in responding to environmental, societal and governance (ESG) risks top of mind. A bar chart. Source: EY. external_url.

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12 most popular AI use cases in the enterprise today

CIO Business Intelligence

Airbnb is one company using AI to optimize pricing on AWS, utilizing AI to manage capacity, to build custom cost and usage data tools, and to optimize storage and computing capacity. Uptime/reliability optimization For companies that rely on web services or e-commerce, maintaining uptime and website reliability is a top priority.

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How do CSPs see their digital future?

TM Forum

They also have opportunities to provide additional services and support for their core businesses, offering exclusive deals to their customers such as cross-product discounts. Digitization of customer experience held its top slot from last year but the gap to the second most important priority, digitalization of operations, has widened.

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