Insights 
Forrester IT
FEBRUARY 12, 2024
In Start With The Right Strategy And Approach For AIOps And Observability For IT Operational Insights, you can begin exploring the best practices for AIOps and Observability and what aspects you need to consider when embarking on the delivery of these.
IT Toolbox
APRIL 16, 2024
The post Strengthening Data Defense: Insights From Recent Ransomware Attacks appeared first on Spiceworks Inc. How the companies can proactively manage their vulnerabilities by learning from the Ransomware attacks in MGM Resorts, British Library, Prospect Medical Holdings hospitals and others.
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Forrester IT
APRIL 5, 2021
After a brief hiatus, the Insights Beat blog series is back, where I will continue to feature and curate the latest research and thought leadership from our business insights, data, analytics and AI research team. It’s been a fast start to the year and there is so much amazing research that the team has published […].
Forrester IT
APRIL 16, 2024
Data-driven insight is the key to unlocking reliable value generation with business transformation.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
NPS and C-SAT become the keys to the realm, but offer no true insights. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do. So how do you reach a place where VoC actually provides clarity? Are you excited to actually start making sense of customer analytics?
Forrester IT
AUGUST 17, 2023
In Forrester’s Marketing Survey, 2023, 29% of B2B marketing decision-makers in Asia Pacific who are responsible for marketing operations say that their organization will support growth over the next 12 months by enhancing marketing’s use of measurement and analytics to drive insights and decision-making.
Forrester IT
JUNE 24, 2022
Whether you’re camping by the lake or snorkeling off the coast, you (likely) won’t be thinking about data, but this summer can still be a good opportunity to build your insights capabilities. In this edition of the Insights Beat, we will cannonball into the business insights team’s […].
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Readers gain actionable insights to fortify their PostgreSQL® databases against evolving ransomware challenges, enhancing overall cybersecurity. Instaclustr expert Perry Clark outlines immediate actions to minimize risks, ensuring a swift response to ransomware threats and protecting critical data assets.
Speaker: Dave Seaton, CEO of Seaton CX
When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth. Is Customer Journey Mapping a tired fad from 2013? Or a critical tool for sparking customer-centric change?
Speaker: Keith Kmett, Principal CX Advisor at Medallia
You will gain insights into how to use journey maps to identify pain points, opportunities, and touchpoints where orchestration can make the most impact. This includes the key concepts, strategies, and best practices involved in CX orchestration.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. In the world of business, connecting the dots from experience to financial impact is an essential skill.
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