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2030 Vision: How the telco industry’s past successes will shape its future

TM Forum

Over time, however, new entrants and high mobile subscriber penetration led to the start of B2C saturation. By the end of this era, overall B2C sector growth began to slow. By the end of 2019, nearly two-thirds of CSPs were experiencing commoditization in the B2C market. for farmers leveraging 5G networks).

B2C 182
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Spur Innovation with an Open and Intelligent Digital Transformation 2.0 Platform

TM Forum

The global deployment of 5G networks is in full swing, with 170 mobile operators having launched commercial 5G services, according to GSMA Intelligence. Nevertheless, the lack of clear B2B and B2C scenarios hinders CSPs from realizing the monetization of 5G investments. Back to digital transformation 1.0, The Digital Transformation 2.0

Devops 163
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Why being better partners will maximize CSPs’ opportunities

TM Forum

CSPs have a huge opportunity to create new complex products and solutions for the B2C market. a de-risking of the opportunity - CSPs preferred guaranteed wholesale revenues to uncertain B2C revenues. a lack of agility and flexibility to address these opportunities directly and tailor the offering to them. network-as-a-service.

B2C 130
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Verizon Business Group transforms customer and partner experience

TM Forum

Verizon undertook a digital transformation of its wireless and wireline network systems portfolio in three years. The primary objective of the North Star program was establishing an operating model that strengthened the core network while restructuring business units for world-class customer service.

Groups 130
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Leveraging AI/ML to Drive CX Business Outcomes Proactively

TM Forum

This should be supported by cross-business collaboration driven by experience insights developed from merged engineering and business data. developed the whole holistic approach to drive customer experience using the solution on all contact points, avoiding human intervention and errors. Intelligent experience operations system.

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Is it finally time to reinvent the B2C model?

TM Forum

While there is much focus within the telecoms industry currently on new revenue opportunities in the B2B and B2B2X markets, the drive to increase profitability will also require CSPs to press a giant reset button on their B2C solutions. They don’t have the time, money, or expertise to develop all components of these solutions.

B2C 130
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Startup founders at new 5G Open Innovation Lab explain how they’ve adjusted to the COVID-19 crisis

GeekWire

Our Manifest AR platform works amazingly well on today’s commonly used networks, and it will be even more powerful on 5G. With NEPI, product developers can rapidly transform their sensors and robotic technologies into smart IoT enabled solutions making them both more capable and more valuable to the end customer. capabilities.

Software 136