Remove category customer-impact
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Customer Success Should Be A Team Sport

Forrester IT

Customers hold the power in their relationships with businesses. Customers expect them to deliver outcomes and success. To do this, businesses must understand who the customer is, what their pain points are in achieving their business goals, and must help them choose the right products to meet their goals.

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Digital Risk Management Leader RiskIQ Raises New Funding To Expand Platform Ecosystem, Sales and Digital Risk Applications

CTOvision

Editor's note: When I read of a great firm like RiskIQ investing to expand their platform I immediately think of the positive impact to current and future customers. New Capital Infusion to Expand Platform Ecosystem, Sales and Digital Risk Applications. Bob Gourley. With that in mind we share a RiskIQ press release below -bg.

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Chatbots Mature Into An Enterprise-class Customer Service Tool—Explore The Leading Vendors In This Market

Forrester IT

Over the past year, Forrester clients have been brimming with questions about chatbots and their role in customer service. But many other brands have seen very simple, rules-based chatbots and were wondering whether these technologies could really have an impact on high volume customer service environments.

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The Forrester Sales Force Automation Wave Marks A New Era In Sales Technology

Forrester IT

This means the focus of new investments must be made based on the needs of your customer engagement professionals on your front line: your sales reps. For far too long your sellers have been overburdened and under supported, and the impact is your customers notice because the experience is not up to their needs.

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Let's go back to the future--it is time to start planning now for customer service in 2021

Forrester IT

This a guest post by Meredith Cain , a Research Associate on the Application Development & Delivery (AD&D) team. Read more Categories: customer service; crm; virtual reality; augmented reality; videoconferencing; bots; virtual agents. Let's take trip back to 1989.

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Success in Workload Migration

CIO Business Intelligence

A migration in the IT context can be defined as a change in location of application systems or moving data from one environment to another. Broadly, there are four categories of migrations, which are identified as use-cases in Figure 2: HPE. What is the best deployment model for my applications and data?

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CIOs take aim at SaaS sprawl

CIO Business Intelligence

Salesforce, Workday, Atlassian, Oracle, Microsoft, GitHub, and ServiceNow are but a few of the many vendors whose cloud applications make up the new tech backbone for most enterprises today, in conjunction with customized in-house apps and niche offerings across public clouds. “It