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How self-service technology is changing the contact center job landscape

Forrester IT

Over the holidays, I was a guest on the Modern Customer Podcast , a wonderful podcast hosted by Forbes' blogger Blake Morgan. She describes the podcast as providing "surprising and counter-intuitive insights on customer experience, social customer service and content." No pressure there, then.

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New list highlights 40 top startups solving business problems with artificial intelligence

GeekWire

Four Seattle-area companies made a list of top private companies building business applications with artificial intelligence and machine learning. To minimize bias, the judges were allowed at most two votes from their portfolio for each company category. 50 judges across the firms narrowed the list down from more than 220 nominees. “Our

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Meet the 5 finalists for CEO of the Year at the 2023 GeekWire Awards

GeekWire

The five finalists for CEO of the Year in the 2023 GeekWire Awards are taking on a broad and important range of challenges: workplace equity; machine learning and AI creation; identification and tracking; immigration application processes; and fending off bots.

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Apple vs. Microsoft: Vision Pro, HoloLens, and a familiar pattern in a classic tech rivalry

GeekWire

(Microsoft and Apple Photos) Some of Microsoft’s biggest missteps over the years have come not from being too late but rather too early, leaving the door open for competitors — especially Apple, it seems — to popularize a product category years later, when the technology and the market are ready.

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Twitter may be close to launching Super Follows, as new research shows what it could look like

The Verge

Wong also discovered a list of content categories that Super Follows users would choose from to describe their content (such as “sports” or “podcasting”), and notes that “adult content” and “OnlyFans” are listed as “content platforms” along with Facebook, Substack, Patreon, Twitch, and YouTube.

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In Seattle and across U.S., tech is gobbling up office space, even as remote and hybrid work takes hold

GeekWire

The next highest category was government and public administration at 5.1 But while others followed big tech into a work-from-home mode at the start of the pandemic, the return could look very different for many tech companies, Washington Technology Industry Association CEO Michael Schutzler told GeekWire in a podcast discussion.

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Know this before using iOS alternative app stores

Dataconomy

For the first time , this enables iPhone users to download applications from sources other than the Apple App Store. This includes the ability to install an iOS alternative app store via a web browser, enabling you to download applications from sources beyond the Apple App Store. With the release of iOS 17.4

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