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Insurance IT leaders herald new era for digital customer experience

CIO Business Intelligence

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. IT as industry differentiator Insurers and financial services firms like MassMutual, of Springfield, Mass.,

Insurance 111
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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

24/7 chatbots and virtual assistants that can answer or redirect simple and common inquiries. This helps to create empathetic and personalized communication that meets customers’ needs and is tailored specifically to them. The initiative used the AWS Cloud for deploying and scaling AI applications.

IBM 102
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Meet Andy Jassy, Amazon’s next CEO

The Verge

Jassy, currently the CEO of Amazon Web Services (AWS), is a core believer in Bezos’ business philosophies and a longtime veteran of the company, having run the cloud division since its inception nearly two decades ago. The operating system becomes the internet.”. “If

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GeekWire Awards 2020 revealed: Big winners, celebrities and surprises power virtual event

GeekWire

We couldn’t get together in person, but we still found a way to celebrate the best in Pacific Northwest tech on Thursday as the GeekWire Awards went virtual. That solution was Legalpad, a startup she co-founded along with Brandon Bloom that helps businesses collect, compile and submit work visa applications.

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10 Lessons from 10 Years of Amazon Web Services

All Things Distributed

Developing software services that need to be operated is radically different from building software that needs to be shipped to customers. Managing systems at scale requires a very different mindset to ensure that we meet the reliability, performance, and scalability expectations of our customers. AWS helps its customers do this too.

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Amazon is working on generative AI, too, CEO Andy Jassy assures shareholders in annual letter

GeekWire

Large language models that power generative AI “will transform and improve virtually every customer experience,” Amazon CEO Andy Jassy says in his letter to shareholders. Serendipitous interactions help it, and there are more of those in-person than virtually. GeekWire File Photo / Dan DeLong) What about Amazon?

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Understanding Cloud Computing for Your Business

CTOvision

Major cloud infrastructure services like Microsoft Azure and Amazon Web Services have fueled new hiring strategies, with 81% of enterprises adopting DevOps strategies and engineers. Still, for business leaders without a strong technical background, cloud computing can seem almost impenetrable. Cloud Computing Fundamentals.

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