Remove Artificial Intelligence Remove B2C Remove Enterprise Remove Social
article thumbnail

Data mining for B2B churn and loyalty management in India and South Asia

TM Forum

B2C telecoms markets have illustrated the importance of churn prediction and the use of data mining to understand customer behavior. However, the problem of identifying and predicting churn can differ between B2B and B2C customers. B2C churn modelling. Refer here for some features for customer churn prediction in B2C.

B2B 130
article thumbnail

Sysco’s recipe for growth centers on IT

CIO Business Intelligence

Recipe for Growth, for which Sysco has earned a 2023 CIO 100 Award for innovation and IT leadership, is based on applying B2C principles to Sysco’s B2B business, and calls for the company to grow 1.5 We would be able to search and get feedback on restaurant or social trends about recipes and food and surf that back to us or to our customers.”

B2B 68
article thumbnail

Leveraging AI/ML to Drive CX Business Outcomes Proactively

TM Forum

The “new normal” brought on by the COVID-19 pandemic has accelerated the arrival of the digital economy and presents many exciting business growth opportunities for telecommunications in both consumer and enterprise businesses. Customers are becoming more sophisticated and more demanding of their experiences.?