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10 top enterprise service management systems—and how to choose

CIO Business Intelligence

What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT parts of an organizations, including human resources, legal, marketing, facilities, and sales. Benefits of enterprise service management.

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15 must-try open source BI software for enhanced data insights

Dataconomy

Open source business intelligence software is a game-changer in the world of data analysis and decision-making. It has revolutionized the way businesses approach data analytics by providing cost-effective and customizable solutions that are tailored to specific business needs. What is open source business intelligence?

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9 CRM trends for 2024

CIO Business Intelligence

First and foremost is generative AI, which has shaken up nearly every aspect of enterprise IT, but is having a profound impact on customer-facing applications. He hears two common concerns from CIOs and CFOs: “I bought all these licenses and they’re sitting on the shelf. How do I get more value out of them.”

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Don’t gamble with your identity verification practices

CIO Business Intelligence

But casino gaming companies MGM Resorts International and Caesars Entertainment were caught short in this area in recent weeks by hackers using identity-based and social engineering attacks that spoofed identity to gain access to secure systems. It sounds simple, but it could be a hedge against similar social engineering and phishing hacks.

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The Next Tech Battle: Chrome OS vs. Office Web Apps - Social.

Social, Agile and Transformation

Social, Agile, and Transformation. I cover topics for Technologists from CIOs to Developers - agile development, agile portfolio management, leadership, business intelligence, big data, startups, social networking, SaaS, content management, media, enterprise 2.0 and business transformation. enterprise 2.0.

Social 100
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Oracle’s ME employee experience suite targets workforce challenges

CIO Business Intelligence

In response to the pandemic and the resultant Great Resignation , Oracle has launched a new employee experience platform, dubbed Oracle ME, under its Fusion Cloud Human Capital Management (HCM) suite to help enterprises with workforce challenges such as attrition. Bad employee experience has been one of the major disruptors in the HCM space.

Oracle 144
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Introducing the GenAI models you haven’t heard of yet

CIO Business Intelligence

Many, if not most, enterprises deploying generative AI are starting with OpenAI, typically via a private cloud on Microsoft Azure. And many organizations already have a relationship with Microsoft, and are comfortable with the security, manageability, and enterprise support they get from the company.