Forrester IT

JUNE 29, 2017

Over the past year, Forrester clients have been brimming with questions about chatbots and their role in customer service. But many other brands have seen very simple, rules-based chatbots and were wondering whether these technologies could really have an impact on high volume customer service environments.

Enterprise 307

Enterprise Enterprise Tools Artificial Intelligence 307

Forrester IT

JUNE 19, 2017

Our new case study "Telefónica Digitizes Its Operations In Service Of The Customer" investigates the approach that Telefónica has taken to prepare for digital transformation, including the impact of its transformation strategy on its customer experience, its operational setup, and its organizational transformation.

Case Study 245

Case Study Study Strategy Industry 245

GeekWire

MARCH 15, 2024

Smartsheet CEO Mark Mader at the company’s ENGAGE customer conference in September 2023. Customers are closely scrutinizing software purchases, and carefully evaluating the expected return on investment, in contrast with more liberal buying practices at the height of the pandemic, Mader said. ” The Bellevue, Wash.

Adobe 124

Adobe Artificial Intelligence Conference Microsoft 124

Forrester IT

FEBRUARY 7, 2017

Such investments have a direct impact on customer expectations and go beyond the traditional ROI. The business case for such disruptive investments is the focus of my upcoming report, Build Your Digital Transformation Business Case Around The Customer And Revenue Growth. customer expectations. Investments. business case.

Report 150

Report 150

Forrester IT

JUNE 27, 2017

This means the focus of new investments must be made based on the needs of your customer engagement professionals on your front line: your sales reps. For far too long your sellers have been overburdened and under supported, and the impact is your customers notice because the experience is not up to their needs.

B2B 272

B2B Trends Strategy Tools 272

CIO Business Intelligence

APRIL 26, 2023

Together with our customers and partners, we are happy to celebrate the 10 th Anniversary of the SAP Innovation Awards. This award program extends the co-founders’ vision to create positive economic, environmental, and social impact; help the world run better; and improve people’s lives.

SAP 98

SAP Programming Agile Resources 98

TM Forum

OCTOBER 14, 2021

CSG's President of Customer Engagement, Alfred Binford, discusses with Mark Newman, TM Forum's Chief Analyst, what customers seek from personalization, how to optimize data use and why communication service providers have to set the customer experience bar high. And it’s not just about competing in your category.

Data 130

Data Examples Travel Software 130

Forrester IT

MAY 23, 2016

And how well you minimize the impact of that crisis is the difference between achieving your business objectives, and completely missing them, disappointing your customers, employees, partners, and shareholders in the process. Below, I've highlighted some of our most recent and exciting GRC research: Read more Categories: Brand Risk.

Disaster Recovery 210

Disaster Recovery Government Research Security 210

Forrester IT

JULY 8, 2016

Looking at the specific impact on public cloud deployments in Europe introduces a number of additional points. These are best considered in three separate contexts: that of companies wishing to serve customers in the UK. that of companies wishing to serve customers in the remaining 27 EU member states (the EU27). United Kingdom.

Cloud 210

Cloud Data Company 210

CIO Business Intelligence

MARCH 30, 2023

Hype still surrounds some predictions, but change is here, and one of the first product categories to be impacted is CRM systems. CRM systems are a particularly attractive target for this since when implemented effectively, they can have a rapid impact on a company’s bottom line.

Artificial Intelligence 109

Artificial Intelligence System Software Software 109

CIO Business Intelligence

OCTOBER 23, 2023

Considering the broader impact — across business, people, and the planet — of how we run our business isn’t new for Dell Technologies. Helped deliver a positive impact for 128 million people through health and education initiatives, such as Digital LifeCare , Solar Community Hubs , Girls Who Game , and Student TechCrew.

Dell 121

Dell Nonprofit Programming Report 121

GeekWire

JANUARY 13, 2021

She proposed a new category to join the ranks of the “-tech” set (edtech, fintech, healthtech and others), dubbing it “authentech.” “It’s time for a new way of doing business that centers the human and turns customers from commodities to community members.”

Authentication 145

Authentication Company Social Enterprise 145

Forrester IT

MAY 18, 2016

In the early days of CRM, companies leveraged these solutions to provide "inside-out" efficiencies - operational efficiencies for sales, marketing, and customer service organizations. CRM aggregated customer data, analyzed that data, and automated workflows for front line personnel. Read more Categories: CRM.

Data 186

Data Company Applications Development 186

GeekWire

APRIL 20, 2023

Past winners of this category have gone on to raise big funding rounds or go public, further cementing the Pacific Northwest as a leading global tech hub. Finalists in this category and others were selected based on community nominations, along with input from GeekWire Awards judges. He also co-founded The Wedding Tracker and EduClick.

CTO 119

CTO Advertising Unified Communications Chemicals 119

Forrester IT

JUNE 2, 2016

With the event just around the corner, I'm very much looking forward to the various sessions that we have in store that will help India's most senior business leaders understand Forrester's research on the customer-obsessed operating model , which will provide a blueprint for organizations on their digital transformation journey.

Banking 150

Banking Financial Research Industry 150

GeekWire

SEPTEMBER 9, 2023

The impact of robots on safety: I want to eliminate the mundane, and the tedious, and the repetitive. The impact on jobs and work: I think the evidence is pretty clear. There are over 700 job categories that go along with that. I want them to be excited about that. I want to make things safer inside our fulfillment centers.

Video 135

Video System Industry Company 135

CTOvision

JULY 19, 2014

In this evaluation, Software AG received top scores in the Current Offering and Strategy Categories, and among the highest scores in the Market Presence Category. Software AG provides a developer toolkit to build customer adapters.”.

Big Data 273

Big Data Software Software Data 273

Forrester IT

MAY 24, 2016

I've recently been studying what a customer-obsessed operating model means for Purchasing functions and the software they use. I've concluded that Purchasing needs to transform its approach to visibility and control, due to the tradical impact that Mobility has on procure-to-pay (P2P) processes. B2B ecommerce. Transaction Approval.

Mobile 170

Mobile B2B Software Software 170

Forrester IT

JUNE 28, 2016

In Forrester's new report " Plan Now For Customer Service in 2021 ," we assess and evaluate five developing customer service technologies according to their potential impact on the customer service experience in the year 2021. Sure, we don't all use AR and VR every day, but it is becoming clearer that we soon will.

Film 210

Film Travel Virtualization Development 210

SecureWorld News

NOVEMBER 14, 2023

Key highlights of the amended regulations The finalized amendments introduce a range of enhanced requirements, including: Establishment of a new category of entities, known as "Class A Companies," encompassing entities with over 2,000 employees or over $1 billion in gross annual revenue.

Financial 91

Financial Authentication Strategy Security 91

Forrester IT

JANUARY 9, 2017

Being digital is a capability - in your business it impacts the culture, metrics, organization, skills, and finally - the technology. bottlenecks in our ability to quickly meet customer needs or respond to changing or new competitive threats. QA needs to focus on customer needs. Read more Categories: Agile Testing.

Quality Assurance 150

Quality Assurance Agile Mobile Development 150

CIO Business Intelligence

FEBRUARY 10, 2023

Predictive analytics definition Predictive analytics is a category of data analytics aimed at making predictions about future outcomes based on historical data and analytics techniques such as statistical modeling and machine learning. Predictive models can help businesses attract, retain, and nurture their most valued customers.

Data 145

Data Healthcare Retail Trends 145

TM Forum

NOVEMBER 5, 2021

due to the impact of the Covid-19 pandemic, and revenue from enterprise services also took a hit, falling by 3.5% Impact of Covid-19. Historically, telcos have not been negatively impacted by macroeconomic cycles. customers are on long-term contracts which ensured that CSPs still received some income. external_url.

B2B 130

B2B Enterprise Enterprise B2C 130

GeekWire

FEBRUARY 18, 2021

Knock’s tech: Knock describes its software category as the “intelligent front office,” helping property managers deal with marketing, sales, CRM, retention, performance management, predictive analytics, applicant screening, and reporting all in one platform. million apartment units on its platform.

Real Estate 122

Real Estate Software Software Virtualization 122

Spearline Testing

MARCH 27, 2023

March 27, 2023 – Cyara , the creator and leader of the Customer Experience (CX) Assurance category, today announced its acquisition of industry-leading global communication testing company Spearline , headquartered in Ireland. This strategic move enables us to help more customers transform their CX, making every interaction flawless.

Unified Communications 78

Unified Communications CTO Video Enterprise 78

CIO Business Intelligence

NOVEMBER 20, 2023

During meetings with customers, salespeople had to juggle up to four different siloed tools to access data on premises and in the cloud. The tools also didn’t work well offline, which frustrated field sales reps and customers alike. The company realized salespeople needed access to consolidated information via a simple user interface.

Mobile 112

Mobile SAP Energy Meeting 112

GeekWire

MAY 10, 2023

It also described its programs to help Microsoft customers measure and reduce their climate impacts and its work on international initiatives and policies to address climate change. Those efforts include: The launch of Microsoft Cloud for Sustainability, a tool for calculating and reporting climate and water-use impacts.

Microsoft 99

Microsoft Energy Report Comparison 99

Spearline Testing

APRIL 20, 2023

If you manage your own outbound call center, you will need to ensure that the call paths are always available so outgoing calls can be placed without issue, and your customers can connect with you. In today’s complex world of communication, there are a multitude of factors impacting your call and its connection.

Network 78

Network Unified Communications Analysis Tools 78

Forrester IT

JULY 28, 2016

Do you exploit all of your customer's data to know them inside-out? Are customers flocking to you because you are driving every engagement with insight about them"? Plain and simple, they'll do this by understanding customers more deeply and using that insight to steal them from their competition. customer insights.

Big Data 150

Big Data Construction Data Software 150

TechEmpower - Information Technology

OCTOBER 9, 2023

Rather than matching exact terms and requiring specific field values as inputs, it interprets and understands user queries, pinpointing the desired types or categories. Even if certain categories aren't predefined in the database, users still receive relevant product suggestions.

How To 207

How To Knowledge Base Tools Data 207

CIO Business Intelligence

MARCH 13, 2024

Even though generative AI is a relatively new technology, it’s now difficult to imagine a world without it, given the impact it’s making, and the business value it can create. Researchers from Stanford and MIT collaborated on a study, released last April, based on data from over 5,000 customer support agents. for every $1 spent.

Survey 127

Survey SAP Research Software Development 127

Dataconomy

FEBRUARY 22, 2024

Toolify is the largest AI tools directory and marketplace, featuring over 9900 AI-powered tools across 233 categories. AI tool categories on Toolify Toolify houses a diverse range of AI tools organized into over 200 categories covering a wide spectrum of capabilities.

Tools 45

Tools 3D Video Open Source 45

GeekWire

JANUARY 18, 2023

Citing a need to “align our cost structure with our revenue and where we see customer demand,” Microsoft CEO Satya Nadella told employees Wednesday that the company will cut 10,000 jobs between now and the end of March. ” The memo did not provide more detail on the areas to be impacted. Full text below.].

Microsoft 135

Microsoft Industry Company Hardware 135

CIO Business Intelligence

MAY 11, 2022

In managing the multiple priorities there are two categories to address: People and Process, and Technology. Engage the Crisis Management Team (CMT) to assess and take actions to contain the impact of the situation. Determine the overall business impact and any other customer contractual obligations. People and Process.

Disaster Recovery 97

Disaster Recovery Security Business Continuity Government 97

CIO Business Intelligence

OCTOBER 27, 2022

In addition to substantial investments, the solution has the potential to impact all strategic business units of a company. Here’s a look at how the ERP category is evolving as an enterprise-wide solution and how these trends will impact IT leaders. This is cumbersome and leads to additional cost.

Trends 145

Trends Healthcare Enterprise Enterprise 145

Forrester IT

JUNE 7, 2016

As I prepared for my role as Forum co-chair, together with Benjamin Ensor , I spoke to Blake about his views on the age of the customer and the impact of digital on companies like Royal Philips. Read more Categories: Digital Transformation. digital marketing.

Industry 150

Industry Company 150

CIO Business Intelligence

SEPTEMBER 14, 2022

Broadly, there are four categories of migrations, which are identified as use-cases in Figure 2: HPE. The key questions to ask include the following: How do I move applications and data without impacting customers and users? Q1: How do I move applications and data without impacting customers and users?

Applications 112

Applications Cloud Strategy Enterprise 112