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Make Omnichannel A Cornerstone Of Your Digital Transformation – The Telco Angle

Forrester IT

Source: Forrester, "Make Omnichannel A Cornerstone Of Your Telecom Digital Transformation" Poor customer experiences remain the Achilles' heel of telcos' digital transformation efforts. We live in the age of the customer, and today's telco customer has expectations that far exceed the traditional standard of telco customer service.

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Groundbreaking Report Exposes Stark Exclusion of Women in Cybersecurity

SecureWorld News

The 2023 State of Inclusion Benchmark in Cybersecurity report quantifies the dramatically worse workplace experiences of women compared to men across virtually every measured category. When averaged across all experience categories such as respect, career growth, access, and recognition, women faced exclusion at twice the rate of men.

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DevOps has reached critical mass, CIOs need to get on board

Forrester IT

DevOps unites the entire enterprise in delivering business transformation with superior customer experience. Those who meet this challenge won't just beat their competitors -- they will decimate them. Read more Categories: Agile. DevOps is one of the most powerful weapons that CIOs have in their arsenal. Automation.

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AI and telecom breakthroughs dominate ‘Innovation of the Year’ category for 2024 GeekWire Awards

GeekWire

It’s a big year for artificial intelligence, telecom advances, and tools designed to make these emerging technologies safe and transparent, judging from the finalists in the category of Innovation of the Year. If interested in sponsoring a category or purchasing a table sponsorship for the event, contact us at events@geekwire.com.

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Customer Success Should Be A Team Sport

Forrester IT

Customers hold the power in their relationships with businesses. Customers expect them to deliver outcomes and success. To do this, businesses must understand who the customer is, what their pain points are in achieving their business goals, and must help them choose the right products to meet their goals.

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Chatbots Mature Into An Enterprise-class Customer Service Tool—Explore The Leading Vendors In This Market

Forrester IT

Over the past year, Forrester clients have been brimming with questions about chatbots and their role in customer service. But many other brands have seen very simple, rules-based chatbots and were wondering whether these technologies could really have an impact on high volume customer service environments. customer self-service.

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Designing a customer value management program

TM Forum

If you’re reading this article, the chances are that either now, or at one time or another in the past, you’ve been faced with the task of designing an effective customer value management or loyalty program. Increasing/leading in customer satisfaction and extending tenure. effective and successful. These include: 1.Increasing/leading