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Digital-First Customer Service Solutions Emerge As Their Own Software Category

Forrester IT

Customers expect more from customer service organizations. They expect you to value their time, to make engagement easy, and to deliver answers and resolutions in a highly personal manner and in the context of their actions and journeys. Your customers use self-service as a first point of contact with a company and turn to digital […].

Software 495
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AI and telecom breakthroughs dominate ‘Innovation of the Year’ category for 2024 GeekWire Awards

GeekWire

It’s a big year for artificial intelligence, telecom advances, and tools designed to make these emerging technologies safe and transparent, judging from the finalists in the category of Innovation of the Year. If interested in sponsoring a category or purchasing a table sponsorship for the event, contact us at events@geekwire.com.

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Banking Software Vendors Won’t Differentiate With Just Functionality For Long

Forrester IT

However, this was not the only first: We also introduced a new banking software category: The digital […]. With these Forrester Waves, we separated off-the-shelf banking back ends for retail and corporate banking for the first time.

Banking 327
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How GenAI Is Impacting The Social Tech Landscape

Forrester IT

Forrester’s Global AI Software Forecast, 2023-2030 supports this, as content marketing is the third largest category for specialized genAI software spend. Generative AI’s emergence triggered a landslide of interest and experimentation across sectors, including social media and content.

Social 380
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How AI and ML Can Accelerate and Optimize Software Development and Testing

Speaker: Eran Kinsbruner, Best-Selling Author, TechBeacon Top 30 Test Automation Leader & the Chief Evangelist and Senior Director at Perforce Software

While advancements in software development and testing have come a long way, there is still room for improvement. With new AI and ML algorithms spanning development, code reviews, unit testing, test authoring, and AIOps, teams can boost their productivity and deliver better software faster.

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Forrester’s Q2 2022 Integrated Software Delivery Platform Now Tech: A Primer

Forrester IT

Vendors replied to our invitation to participate in Forrester’s Q2 2022 Integrated Software Delivery Platform (ISDP) Now Tech with a common refrain: “what is an ISDP?”

Software 195
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G2 expands software research categories to address data boom

Venture Beast

G2 released its summer 2021 reports, which cover key players in software and include new categories, like revenue operations and CMS tools. Read More.