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4 ways to ensure CEO support for your digital strategy

CIO Business Intelligence

In the age of digital transformation, the CIO’s role is increasingly central to business, focused on driving growth and establishing a new digital culture across the organization. But without the full support of the CEO, a CIO’s innovation and digital transformation agenda will only go so far. Software is invisible.

Strategy 134
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What Do CIOs Have To Know About Business Intelligence?

The Accidental Successful CIO

CIOs need to understand how to make use of new business intelligence tools Image Credit: deepak pal. Modern CIOs need to understand that Business intelligence (BI) leverages software and services to transform data into actionable insights that inform an company’s strategic and tactical business decisions.

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How Can CIOs Prepare Their Workers For Tomorrow?

The Accidental Successful CIO

CIOs need to take steps to improve worker’s digital literacy Image Credit: ladislau.girona. As a CIO you are facing a number of different, difficult challenges. What CIOs need to understand is that there is not enough supply to meet an increasing demand for technical talent. How can CIOs deal with this problem?

Education 246
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Digital transformation’s fundamental change management mistake

CIO Business Intelligence

Over the past decade, CIOs have invested significantly in digital transformation initiatives in an effort to improve customer experiences, build data analytics capabilities, and deliver productivity enhancements with automation. This dip delays when the business can start realizing the value delivered.

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5 surefire ways to derail a digital transformation (without knowing it)

CIO Business Intelligence

Despite the best of intentions, CIOs and their organizations often struggle to deliver business outcomes from digital transformation strategies. Stats such as these raise the question: How can CIOs and digital transformation leaders better recognize failure signs and proactively address issues?

Strategy 141
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Misled by metrics: 7 KPI mistakes IT leaders make

CIO Business Intelligence

Today, many CIOs feel the same way about metrics. Therefore, CIOs must be cautious about taking metrics at face value [and] leaders need to understand the data behind the metrics.”. We’re living with the results of those days, where teams are inundated with wall-to-wall dashboards that tell them everything and nothing.”.

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Ciena takes aim at the ‘ticket-less’ call center

CIO Business Intelligence

Ciena CIO Craig Williams has an ambitious mission: to deliver a ticket-less help desk experience to the networking systems, services, and software company’s 11,000 customers, employees, and contractors. Craig Williams, CIO, Ciena. Williams attributes the ‘ticket-less’ goal to Ciena’s service desk chief, Lars Enderlein.

Cloud 98