Embedded Help Desk vs. External IT Support: A Comparison
Helpt
JANUARY 16, 2024
Let’s keep it simple and break up “outsourcing” into two categories: external IT support, and embedded help desk. This model typically means that your tech support needs are managed by a provider who may not be located on your premises, often operating remotely. However, like any cost-saving purchase, there are definite pros and cons.
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