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Customers Value Sustainability — Brands And Retailers Must, Too!

Forrester IT

Is it just us, or is the conversation about retail social and environmental impact getting louder? These are not new topics, of course, but there is a renewed fervor and tone: from documentaries on plastic in the ocean and calls from celebrity […]. My colleague Luis and I are certainly hearing a lot more about it.

Retail 406
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Gluttonous Persuasion: The Christmas Dinner Problem Of Retail

Forrester IT

Retailers: of course it’s ok to influence people to choose your products. What you should avoid is veering from persuasion into coercive and deceptive design (formerly referred to as dark patterns).

Retail 195
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To Thrive In Retail, Obsess About Your Customers And Invest In Your Associates

Forrester IT

Forrester’s CX Index research shows that, year on year, retail performance is still not reaching levels of “excellence.” Instead retailer performance clusters around the “okay” level. There are of course bright sparks, with retailers like John Lewis out performing peers but even they are only reaching “good.”

Retail 360
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Snowflake launches Retail Data Cloud

CIO Business Intelligence

After launching the Healthcare and Life Sciences Data Cloud Platform just a week ago, Snowflake has announced a Retail Data Cloud aimed at helping retail and consumer goods companies make the most of their data. The Retail Data Cloud will also include prebuilt data applications from various technology and consulting partners.

Retail 101
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Zulily transfers assets to professional liquidator as failed retailer unable to issue refunds

GeekWire

The Seattle online retailer — battered after weeks of layoffs, website outages and management reversals — posted a message on its website saying that it has made “the difficult but necessary decision to conduct an orderly wind-down of the business to maximize value for the companies’ creditors.” .” billion in 2015.

Retail 126
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The shift to contactless physical retail and promise of haptics for online retail

Trends in the Living Networks

Yesterday the Sunrise national breakfast TV program featured brief excerpts from an interview with me highlighting two related key trends: Physical retail is going contactless, avoiding touch where possible, and online retail is using haptics to enable touch and feel at a distance.

Retail 78
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The shift to contactless physical retail and promise of haptics for online retail

Trends in the Living Networks

Yesterday the Sunrise national breakfast TV program featured brief excerpts from an interview with me highlighting two related key trends: Physical retail is going contactless, avoiding touch where possible, and online retail is using haptics to enable touch and feel at a distance.

Retail 78