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How self-service technology is changing the contact center job landscape

Forrester IT

Over the holidays, I was a guest on the Modern Customer Podcast , a wonderful podcast hosted by Forbes' blogger Blake Morgan. She describes the podcast as providing "surprising and counter-intuitive insights on customer experience, social customer service and content." No pressure there, then.

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Roblox, GitHub and the power of online communities: A discussion with Madrona’s Dan Li

GeekWire

Li, who also writes the DL newsletter about Pacific Northwest startups, entrepreneurship and investing, chats with us for the latest installment of 2025: Tomorrow, Today , a podcast created by GeekWire Studios in partnership with Northern Trust. This podcast is a partnership of GeekWire and Northern Trust.

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Apple vs. Microsoft: Vision Pro, HoloLens, and a familiar pattern in a classic tech rivalry

GeekWire

(Microsoft and Apple Photos) Some of Microsoft’s biggest missteps over the years have come not from being too late but rather too early, leaving the door open for competitors — especially Apple, it seems — to popularize a product category years later, when the technology and the market are ready.

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How PR agents teach game developers to protect themselves

Venture Beast

She explains how to keep developers out of trouble. How Games Make Money invites on PR professional Stephanie Tinsley to discuss how her job works. Read More.

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Gartner MQ, Forrester Wave: A Disservice to Innovation?

Fountainhead

By inadvertently playing into analysts’ narrow definition of products and categories, vendors can become distracted from their real goal – pursuing meaningful, valuable, and unique innovation. Further, they often track technology categories that can quickly become outdated, even as analysts struggle to update them. not their own.

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How to take on Amazon without getting crushed: Advice on tackling online retail’s 800-pound gorilla

GeekWire

In today’s special episode of the GeekWire podcast, we take a close look at Amazon and hear from former Amazon executives, leading third-party sellers and competitors who are trying to survive in the shadows of the world’s most powerful retailer. Listen here, and subscribe to GeekWire in any podcast app.

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AI’s one true X factor: Leadership

CIO Business Intelligence

More recently, Tesla Chairman and founder Elon Musk, Apple co-founder Steve Wozniak, and more than 1,100 people in the industry signed a petition calling for a six-month break from training artificial intelligence systems in order to allow for the development of shared safety protocols. Of course, for every naysayer there is an evangelist.