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ServiceNow offers virtual agent to assist with generative AI

CIO Business Intelligence

ServiceNow is making generative AI accessible from more areas of its low-code development platform, putting it front and center in the chatbots enterprises are starting to use to interact with their ServiceNow applications.

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10 top enterprise service management systems—and how to choose

CIO Business Intelligence

What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT parts of an organizations, including human resources, legal, marketing, facilities, and sales. Benefits of enterprise service management.

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Sharing my life story from a virtual perspective

Trends in the Living Networks

Last week on The Virtual Excellence Show our scheduled guest was not able to make it at short notice, so I thought it would be a good opportunity for me to share my own life story and how it relates to the virtual. Hi, welcome to The Virtual Excellence Show. So I thought it’d be worth sharing my story of the virtual.

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ServiceNow adds gen AI to more workflows, including chatbot creation

CIO Business Intelligence

The update adds gen AI capabilities for field service workers, chatbot creators, and developers, among others. Now Assist in Virtual Agent: Roll your own chatbot Another area that ServiceNow has given the Now Assist treatment is chatbot creation. ServiceNow claims it is now possible to create a new chat experience in under 15 minutes.

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Making intelligent automation work at scale

CIO Business Intelligence

The COE has made it easier to scale IA by helping develop, deploy, and manage automation efforts throughout the business. AT&T has trained more than 2,000 RPA developers, who created most of the company’s automation bots. To that end, the company created an enterprise-wide Intelligent Automation Council.

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AI takes aim at employee turnover

CIO Business Intelligence

Unsustainable work performance expectations, a lack of career development and advancement potential, and a lack of meaningful work are among the top reasons motivating employees to move on, according to a March McKinsey survey , with inadequate compensation further down on the list, in sixth place. Employing AI to tackle attrition.

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Why the Internet of Things is also Industry 4.0

The Investing Edge

Robert Bosch is a German-based global leader in brake and automotive technology that has established a 500-person subsidiary, Bosch Connected Devices and Solutions, to develop sensors and actuators for the Internet of Things (“IoT”).

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