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How virtual assistants will build knowledge-based relationships based on trust

Trends in the Living Networks

Much of this is of course not new, I wrote about the rise of contextual search in 2011, and more recently about the massive opportunity for virtual assistants. Once virtual assistants understand not just us but the context for our questions and interactions they will become increasingly valuable to us.

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Sharing my life story from a virtual perspective

Trends in the Living Networks

Last week on The Virtual Excellence Show our scheduled guest was not able to make it at short notice, so I thought it would be a good opportunity for me to share my own life story and how it relates to the virtual. Hi, welcome to The Virtual Excellence Show. So I thought it’d be worth sharing my story of the virtual.

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SolarWinds debuts AI framework in its service desk product

Network World

SolarWinds AI, developed using SolarWinds’ AI by Design framework , is embedded in SolarWinds AI in Service Desk , an IT service management (ITSM) solution. AI helps with the automatic routing and classification of incoming incidents, according to SolarWinds, which reduces the impact of ticket misclassification and human error in the process.

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Natural Language Processing – What is it and why care?

Eric D. Brown

Think about the last time you used a virtual assistant like Siri or Alexa. Or imagine a world where customer service agents have access to a virtual assistant who can instantly comprehend complex queries, retrieve relevant information, and provide accurate responses—all in real-time.

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Will cognitive networks enable better conversations in the future?

Spearline Testing

The increasing complexity of networking environments. Network managers face the challenge of managing increasingly complex networking environments. In parallel, modern enterprise networks have evolved from being mainly hardware-driven to a software-driven fusion of virtual and physical networks.

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AI agents are turning data into business gold

Dataconomy

AI agents represent a groundbreaking technological innovation that is transforming business operations Knowledge based agents in AI Knowledge-based agents are a specialized class of AI agents that leverage a rich repository of information to make decisions, solve problems, and perform tasks.

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Conversation with Harold Jarche: Sense-making in a networked world and personal knowledge mastery

Trends in the Living Networks

It was a delight to interview Harold for The Virtual Excellence Show , in the first proper voice conversation we’ve had. Harold’s tagline “sensemaking in a networked world” is in fact one of the best descriptions I can imagine for my work. So your interested in this thing, so virtual work is now de rigueur?

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