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Vendor management: The key to productive partnerships

CIO Business Intelligence

What is vendor management? Vendor management helps organizations take third-party vendor relationships from a passive business transaction to a proactive collaborative partnership. While working with IT vendors can help ease the burden on IT, it also raises concerns, especially around data, risk, and security.

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CIOs take aim at SaaS sprawl

CIO Business Intelligence

As a result, SaaS management has become a top priority for many enterprises. He uses external providers and in-house developers to write connective “tissue” code to provide integration capabilities. For Bryan Muehlberger, CIO at Vuori, the rise of SaaS use has also led to a corresponding rise in vendor management challenges. “We

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Agile Procurement In Government Is Not An Oxymoron

Forrester IT

In my early research on Agile procurement in government (and Agile procurement in general), almost all of those conversations quickly devolved into what groups were doing Agile software development. In any conversation focused on Agile, it takes some time to figure out what each party means when they use the term.

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10 highest-paying IT jobs

CIO Business Intelligence

The demand for specialized skills has boosted salaries in cybersecurity, data, engineering, development, and program management. 1. IT management It’s no surprise that IT executive positions earn some of the highest average salaries, with Dice reporting an average yearly salary of $164,814 in 2022 — an 8.4%

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8 strategies for accelerating IT modernization

CIO Business Intelligence

Recent research found that application modernization took an average of 16 months. Create a framework to guide decisions Michael Bradshaw, who has held the CIO position at Kyndryl since the IT service management company spun off from IBM in 2021, developed a framework around five core guiding principles to facilitate key IT decisions.

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Improving your Customer Experience with Spearline

Spearline Testing

Research shows that at least 1 in 25 calls fail to connect to the contact centre or suffer from customer-impacting issues, such as poor audio quality. Thankfully, Spearline develops a proactive testing and monitoring schedule for our customers to maximize the effectiveness of their customer interactions.

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5 rules that transform outsourcing outcomes

CIO Business Intelligence

It is the product of nearly 20 years of research at the University of Tennessee, beginning with a deep-dive funded by the United States Air Force on outcome-based outsourcing in 2003. Managed services contracts (e.g., Team members can look at the schedule and clearly see how to govern their partnership.”